Phone (518) 357-2011
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Location

Five Corners Family Practice
3040 Broadway
Schenectady, 
NY 12306 
Phone: (518) 357-2011 
Fax: (518) 688-1694

Office Hours
Monday through Friday
7:15 AM - 4:45 PM

After Hours Emergency Services

518-357-2011 *7
DIRECT DIAL AT 518-831-8283

IF YOU ARE HAVING A LIFE THREATENING EMERGENCY DIAL 911

If you are traveling from the Albany area, take I90 to exit 25A to Duanesburg Rd(Rte 7).Take a left onto Rte 7 east. Travel approximately 3.5 miles and proceed through the 5 corners intersection onto Broadway. We are immediately on the right. If traveling from Schenectady take 890 to Exit 5 which is Broadway. We are located by the 5 corners intersection in the Town of Rotterdam, NY. We will be on the left. Call for further information at 357-2011.

 

Appointment Schedule
Appointments are scheduled Monday through Friday from 7:15 am to 4:30 pm.  You can reach your physician's secretary after 7:15 am until close by dialing 357-2011 and listening to the prompt's for your care team secretary.  24 hour notice is required for all cancellations. Failure of scheduled appointments with out 24 hour notice will result in a $25.00 charge.

The physicians reserve limited time daily in their schedule for their patients whom require same day appointments due to an unforeseen acute illness. In the event your Primary Care Physician has no time available in their schedule to accommodate your needs, one of the other physicians will see you for this appointment.  It is recommended that you call prior to 10 am for a same day appointment.

We encourage our patients to schedule all follow up appointments that are recommended by their physician after their visit.  Well child visits, gynecological visits and all required physicals due to work, college, school and camp should be scheduled at least two months in advance to assure your Primary Care Physician (PCP) is available at a time that best fits your needs.. We make every effort to schedule you with your Primary Care Physician for your routine appointments. The only exception may be due to your physician not being in the office for an extended period of time.  It is imperative that you arrive on time for all scheduled appointments to avoid cancellation.

Co-Pays are required at the time of service. Failure to satisfy this requirement will result in a service charge of $10.00. MasterCard and Visa are accepted with a minimum payment of $25.00.

Lab work is not scheduled in our office. We make every effort to appropriately direct you to the participating facility within your plan; however, the responsibility remains with the contract holder. Patients are reminded to familiarize yourself with your insurance contract regarding participating blood draw stations and out-patient test facilities. Prescriptions/orders are given to patients to have the required testing.

TELEPHONE CALLS
Our present telephone system offers voice mail to help expedite your needs.  The complete message you receive upon calling our office provides you with the extension numbers to appropriately direct you to the area that may best serve you.   
                                                           
For Life Threatening Emergencies call 911. 

The office phone number is 357-2011. If you are having an acute emergency situation, Press/dial 0.
Calls during off hours Press/dial 7 or dial directly at 831-8283.

The following are telephone extensions that are used when returning calls to our staff. If you receive a message and are requested to return a call, please be sure to choose the appropriate extension to assure you reach the correct individual.

Secretary

Nurse

Dr. Merritt :

Dr. Reyes:  

Dr. Tuttle:    

Barb Lahey

New Patient Appointments

Billing Specialist 

Privacy Officer/Manager

ext. 21 

ext. 23

ext .63

ext. 23

ext. 22

ext. 34

ext. 24

ext. 30

ext. 32

ext. 29

ext. 57

If you call our office when we are not open, you may leave a non-urgent message on our voicemail and wait for a return call during our business hours. For all emergency calls you may press/dial 7 or dial our exchange directly at 831-8283 to contact us.

Please be aware that messages left before 3 pm Monday through Friday will be addressed prior to the close of that business day. Messages left after 3pm are addressed the following business day.

 

After Hours
As a service to our patients, we do provide weekend and night coverage for emergencies and acute illnesses by a physician within our office. Medication refills, referral vouchers, appointment cancellations and other non-urgent matters are not addressed by the covering physician. These types of messages are best handled by the office staff during business hours when your patient record is available. Please leave a message on the appropriate voicemail. Our office protocol does not allow refills of controlled substances (narcotics) after hours.